Stupidity Never Sleeps

Yes, I’m back to ranting about everybody’s favourite e-mail address vendor bank. Citibank’s online banking code goes something like this -

switch ($input) {
        case x:
                /* User wants what we want him to want. Ooooh baby!
                  * We love him. Lets give him what he wants. */
                $email = lookup_email ($user);
                send_email_address_to_spammers ($email);
                handle_user_request();
                break;
        default:
                /* Uh, oh! I don't think we'd ever be here. */
                $email = lookup_email ($user);
                send_email_address_to_spammers ($email);
                do_logout ($user);
                break;
}

So every time I select something that they didn’t expect, I get logged off. This, of course, is browser dependent which makes it all the more stupid. Is this paranoid programming?

Wait, there’s more stupidity. RBI introduced real time fund transfer between banks called RTGS. Citibank, of course, has to screw up this simple facility. They decided to make a cool drop down box to help us choose the bank and the branch. Now I know that there are strong emotions regarding the change in Bangalore’s name to Bengalooru, but Citibank takes it to an entirely new level. If you don’t find your bank / branch under one version of the city’s name, you’re expected to try another variant. Thats not all, they even list suburbs like BANNERGHATTA and JAYANAGAR. Citibank somehow managed to screw up the presentation of a simple simple list published by the RBI. I don’t know if Bangalore is known by another mysterious name, but I didn’t find HSBC Bangalore in that list!

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