Nokia e71 Crashes / Reboots with AT&T 3G
I use a Nokia E71 U.S. version that I got unlocked off amazon a couple of years ago. Its a great phone, but being in the smartphone business for eternity, one would expect Nokia to have figured out the importance of frequent software updates. Whats worse, while the rest of the World gets some updates when Nokia feels generous, the U.S. version seems to have been abandoned (a search for 0569371 shows the mess).
Recently, I hit a serious issue with the phone. My phone now crashes and reboots continuously when I’m at home. Well, it eventually shuts off. The interesting bit is that I see this issue only at home. Turning 3G off does solve the problem. But where’s the fun in that? It turns out that AT&T is upgrading its network and is deploying a third WCDMA channel in certain markets. The e71 and other symbian s60 3G phones have a software bug that makes them reboot continuously in such areas.
Thats still okay, it seems to be a rarely used configuration and Nokia should probably be able to fix it soon enough right? Not so soon! I’ve found instances of people from other regions complaining about this issue since August 2009 and Nokia still does not have a software update with the fix. Here comes the kicker, the last available update for the U.S. e71 version is 200.21.118 (built 27th November 2008). Some versions seem to blessed with a more recent firmware upate though.
I do not think Nokia gets it! The days of releasing a new phone every couple of weeks is gone. Its all in the software now. A great phone like the e71 would have been far more successful with a company who understood the new realities.
PS: AT&T apparently stopped selling the e71x and other s60 in some regions.
Update – 5th May 2010
Nokia finally responded to all the 0569371 complaints and released firmware version 410.21.010 for this e71 product code yesterday. This update seems to have fixed the issue with the 3rd WCDMA channel.
Rants,Tech
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